Descrição
JOB DESCRIPTION Employer description**
J.P. Morgan Chase is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Department description
J.P. Morgan Payments provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.
The JPM Payments Client Service and Implementations (CS&I) teams provide best-in-class, cross-product operational and service capabilities to J.P. Morgan Payments’ clients. CS&I drive consistency and continue to transform the end-to-end servicing and implementation client experience across all J.P. Morgan Payments products.
Role description
This role will have responsibility for the oversight and governance of risks and controls associated with Payments Client Service functions across EMEA including for those services outsourced to Payments Operations. The role will require engagement with a multitude of internal stakeholder groups including, but not limited to: Sales & Relationship, Operations, Client Service, Technology, Risk, Compliance and Legal
Responsibilities:
- Assess criticality and risk of outsourcing arrangements for EMEA Payments CSI & Operations. Develop and manage governance framework for x-legal entity service provision including; inventory, service level standard monitoring and exit plans. Partner with EMEA Outsourcing Governance teams to ensure consistency of process, framework and reporting
- Represent CS&I in EMEA steering committees where required and on projects required to meet local, regional and global regulations. Prepare CSI&O material for EMEA board meetings / risk and control forums
- Oversee and test Client Service EMEA business continuity plans
- Act as key liaison on EMEA client complaints and incident management resolution
Partner with the EMEA Payments Control Management organization on:
Internal and external audits
- Data breach / privacy incidents
- RED events / Early Escalations
- Issue & Action Plan Closure
- Data Risk Management
- Anticipate internal and external factors impacting the business’ governance and implement plans to mitigate risks and capitalize on opportunities
- Work closely with cross functional partners to ensure Payment Services Directive (PSD) obligations are met
Required skills and qualifications
- Minimum of five years’ experience in Payments industry (outsourcing governance advantageous)
- Understanding of EU Regulatory compliance standards and requirements
- Familiarity with the firm’s Inter-affiliate services program and technology solutions for outsourcing
- Degree level / 3rd level qualification
- Ability to build strong working relationships with business partners in internal LOBs
- Self-motivation coupled with strong analytical skills and internal process control skills
- A good understanding of J.P. Morgan Payments’ products and services
- Attention to detail combined with an ability to absorb information and form an opinion or conclusion
- Familiarity with data visualisation / automation tools - Tableau, Xceptor, Alteryx
- Excellent report writer and summarizer of complex issues / solutions. Superior presentation and communication skills. Can sell self and ideas
- Ability to complete work to deadlines, with a sense of urgency thorough effective time management including: goal setting, planning, prioritizing, scheduling, and monitoring
Job_ CS&I - Client Services Oversight Manager_
_ Primary Location Dublin or Bournemouth_
_ Organization Payments CS&I_
_ Schedule Full-time_
_ Job Type Standard_
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