Hotel General Manager

GENERAL MANAGER

We are looking for a General Manager to oversee all hotel affairs. This post exhaustively discusses the job description of a Hotel General Manager, highlighting the essential duties, tasks, and responsibilities.

Here are significant responsibilities, tasks, and duties that usually define the job description of a hotel general manager:

• Keeping an eye on all the operations of the hotel, including activities of all departments
• Inspecting all the rooms regularly to check if they are keeping up with the hotel standards
• Responsible for recruiting, training, and supervising staff
• Responsible for managing budgets
• Planning maintenance works, events, and room bookings
• Managing and coordinating employees’ duties (receptionist, janitor, clerks, and so on)
• Motivating workers and promoting teamwork to ensure optimum service and guests’ needs are met
• Organizing and coordinating the use and rental of hotel spaces for social events, meetings, parties, conferences, etc.
• Ensuring good, smooth, and effective interaction with guests
• Monitoring daily and monthly revenue generated, as well as cost and expenses
• Keeping track of budgets and expenses, including reviewing financial reports and statements
• Upholding the guidelines established by the hotel owner and ensuring that employees adhere to the rules and policies.

REQUIREMENT

• Hands-on experience with office machines (e.g., printers, scanners)
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• A good hotel general manager must be hospitable, embracing the business of providing catering, lodging, and entertainment services. To make everyone comfortable, a good manager should demonstrate a friendly and generous reception and entertainment of guests, visitors, and even workers. Demonstration of hospitality will make guests comfortable and patronize the hotel more, and also make the hotel workers more comfortable and motivated to work
• They should be analytical to be able to identify problems with customers, workers, or the hotel generally, and must be able to come up with solutions immediately
• They should be vibrant in the planning, organizing, directing, and controlling of the financial activities of the enterprise. In other words, a general manager of a hotel should be financially intelligent, and they should be able to manage, monitor, and keep financial records
• Interpersonal, leadership, and communication skills are other essential skills a hotel general manager should possess. They must be able to communicate effectively with the hotel staff and also interact with customers by anticipating and catering to their needs
• A hotel general manager should be academically qualified by possessing at least a Bachelor’s degree in Hospitality or Hotel Management. They should also possess professional working experience through an internship or paid position.

Job Types: Full-time, Permanent

Ability to Relocate:

• Benin City: Relocate before starting work (required)