Hotel Operations Manager

The hotel Operations Manager's Job Description is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting, and the recreation/spa. The role is critical for maximizing guest satisfaction and the property's strategic development. This leadership role requires people management skills, excellent attention to detail, and the ability to execute and follow through on projects.

To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel. The Ops Manager reports to the General Manager.

Hotel Operations Manager Duties and Responsibilities

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain adequate cost controls in all areas.
• Plan and direct the hotel's primary operations, including quality, standards, cleanliness, and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
• Deputize for the General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit by consistently delivering the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the daily queries, complaints, or problems in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM and board to forecast Hotel business every week and plan accordingly.
• Maximize financial opportunities and achieve a pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in guest service delivery, cleanliness, service delivery, employee presentation, and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises.

Job Types: Full-time, Permanent

Ability to Relocate:

• Benin City: Relocate before starting work (required)