Descrição
Job Summary
Administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements.
- Plan and implement quality assurance policies and procedures.
- Interpret and implement quality assurance standards and procedures.
- Evaluate adequacy of quality assurance standards
- Collect, compile statistical quality data to identify areas for improvement in the quality system.
- Develop, recommend, and monitor corrective and preventive actions.
- Prepare reports to communicate outcomes of quality activities.
- Identify training needs and organize training interventions to meet quality standards.
Requirements:
- Minimum of bachelor’s degree.
- Excellent communication and presentation skills
- Strong attention to detail
- Understanding of quality assurance processes and standards
- Prior experience in training quality and MOL processes is an added advantage.
Experience:
- Quality Assurance Manager: 2 years (required)