Descrição
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What We'll Bring:
Analyst will support the Service Level contractual requirements, and support the internal and external customer relationship through ongoing analysis, reporting and documentation.
- Ensures that Service reports are produced for each customer Service
- Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence
- Plans and schedules the Service Performance Review meetings and document the results and actions
- Develop and maintain automated environment that will be used to create standard performance reports for use in management and reporting of customer Service Levels. Develop and deliver custom ad-hoc reports to various parts of the enterprise.
- Execute data extract, data manipulation, data analysis for the reporting framework and ensuring all critical documentation are relevant organized and maintained to a high standard of quality and accuracy.
- Maintain and support the overall performance and deliverables of the service level reporting team members on a daily, weekly and monthly basis ensuring consistent, regular and accurate deliverables are provided.
- Must be fluent in English with excellent written and verbal communication skills.
- Strong Microsoft Excel skills
- Excellent organizational skills
- Documentation and Reporting experience
- Experience in Splunk is required to create dashboards and reports, and update and maintain existing dashboards.
- Experience in working with customers and third parties
- Experience in banking or insurance industries a plus - BA in Computer Science or related field and ITIL certification and BRM certification (desired).
- 2-3 years experience in the IT industry with background in ITIL service level management framework.
- Strong planning skills.
- Excellent communication and negotiation skills in order to consult with senior level managers, stakeholders and internal/external customers.
What You'll Bring:
Impact You'll Make:
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Assoc Developer, Software Development