Descrição
Job Number 24044708
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Responsible for servicing all food and beverage outlets with various beverages throughout the operating times of the respective outlets.
The primary responsibilities of the role include:
- Complete knowledge of
- All liquor brands, beers and non-alcoholic selections available in the Restaurant
- The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Designated glassware and garnishes for drinks
- All teas and coffees products : Service procedures
- All food and beverage products served in the Restaurant
- All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
- Daily menu specials. 86’d items
- Daily house count, arrivals / departure, VIPs
- Scheduled in-house group activities, locations and times
- Maintain complete knowledge and strictly abide to local liquor laws, particular those prohibiting service to minor, intoxicated persons and drunk driving
- Maintain complete knowledge and comply with all department policies/service procedures
- Obtain assigned bank and ensure accuracy of contracted monies. Obtain change required for expected business level. Keep bank secure at all times
- Obtain a security escort whenever transport bank to/from Bar, if required
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
- Answer outlet’s phone within 3 rings, using correct salutation and telephone etiquette
- Greet guest and take guests’ food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, even when it is busy
- Maintain positive guest relations
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
- Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
- Access all functions of micros system in accordance to specifications. Restock journal tape and change ribbons as needed
- Ensure that all drink orders from servers are accurately rung into the Micros system before giving drinks to them
- Legibly document orders when system is down and distribute orders to servers; ensure authorization for room charge. Obtain manual checks and follow all Accounting procedures.
- Process all payment methods in accordance with Accounting procedures and policies
- Accommodate guest requests for change courteously
- Maintain cleanliness, sanitation and condition of bar, guest and service area; following procedures laid down in departmental standards
- Ensure all drink orders for guest according to outlet recipes
- Provide club service for designated beverages
- Serve drinks to guests
- Retrieve food orders from kitchen and serve to guests
- Open and serve wine/champagne
- Prepare and serve cappuccino and espresso.
- Monitor and maintain cleanliness and organization of bar-top, tables, service area and outlet itself.
- Replace ashtrays with 1 or more butts with clean ashtray by using capping method
- Remove soiled wares from bar-top and tables to dishwashing area
- Pay out tips to designated staff and document such, following Accounting and legal requirements
- Count bank at end of shift and secure bank
- Legibly complete designated cashier reports and distribute in accordance with Accounting procedures
- Extend courteous departure when guests leave outlet
- Close all guest checks in the micros system immediately upon payment
- Clean glassware in glass machine/ three compartment sink
- Assist servers/Lobby hostess in their job functions to ensure smooth and efficient service to guest
- Clearly communicate last call at designated closing time to guest and Lobby hostess
- Legibly complete bottle transfer slips and distribute accurately
- Legible document designated items on the spill sheet
- Count all empty bottles by type and legible document such on the requisition form; attach transfer slips/spill report and place in manager’s office
- Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards
- Complete all paperwork and closing duties in accordance with departmental standards
Experience
- Has worked in a bar before at least 1 year in a 5 star hotel / resort
Education
- High school graduate, some college.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protecte