Descrição
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
Your Mission:
To provide 1st class Accounting Software Support service to each and every customer. Deliver effective, efficient, and complete resolutions consistently with professionalism and care as well as radiate team values and champion continuous learning initiatives.
❗The role is completely remote and is available to all applicants residing and eligible to work in Canada.
❗Foundational knowledge in accounting / financial statements is a hard requirement.
- ️ Watch this video to get more context on the role:
You will be reporting to:
Billy Pan, Product Support Lead
Contact:
Chengeer Lee - Principal Talent Acquisition Partner & Coach
What you will be doing:
- Knowledge in order to troubleshoot issues/problems reported by end-users
- Maintain and update records of procedures and processes
- Maintains client confidence and protects operations by keeping information confidential
- Effectively and efficiently track issues using the internal ticket system
- Perform minor testing of software, providing feedback and performing other related projects as they arise
- Maintains historical records by documenting hardware and software changes and revisions
What you will bring:
- You have understanding of or exposure to accounting, assurance & tax principles
- Achievement & resolution oriented with a strong commitment to providing an exceptional customer service experience
- You are able to analyze data, utilize problem-solving/troubleshooting skills, and provide the best possible solutions
- Strong Independent learner
- You are committed to continuous improvement and can demonstrate your ability as an independent learner within Fintech
- You are able to maintain a high level of performance under the pressure of time restraints and a fast-paced, changing environment
- You have excellent English communication skills (both verbal and written), French is an asset
- Accurate and efficient keyboarding and data entry skills
About Caseware
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.-
LI-Remote