Product Support Specialist - Api

InteliSys Aviation-Ho Chi Minh City, Vietnã

Negociável

Tempo Inteiro

1 vaga

InteliSys Aviation

Room 804, 8th Floor, Toa nha Ha Do Airport, 02 Hong Ha, Ward 2, Tan Binh, Ho Chi Minh- Hybrid- Posted 4 hours ago- Skills:
IT Support

SQL

English

Top 3 reasons to join us:

Job description:
DUTIES AND RESPONSIBILITIES

Troubleshoot and resolve API-related issues, including identifying and resolving bugs, configuration problems, and user errors.
Assist customers and partners with API integration, authentication, and usage best practices.
Collaborate with internal development and product teams to escalate and resolve complex technical issues.
Create and maintain detailed API documentation, FAQs, and knowledge base articles to assist customers, partners, and internal development teams in self-help.
Monitor API performance and proactively identify potential issues, participating in the continuous improvement of API quality and reliability.
Stay up-to-date with industry trends and best practices related to APIs and recommend improvements to our API offerings.
Provide occasional after-hours and weekend support on a rotating schedule.

Your skills and experience:

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
Proven experience in API support, technical support, or a related technical role.
Strong understanding of API concepts, protocols (REST, SOAP, GraphQL, etc.), and data formats (JSON, XML).
Excellent problem-solving and debugging skills with the ability to analyze and resolve technical issues effectively.
Outstanding communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
Customer-focused mindset with a passion for delivering exceptional customer service.
Experience with Postman for API testing and debugging. Knowledge of other API monitoring tools and analytics platforms is a plus.
Familiarity with API security principles and best practices.
Familiarity with SQL Server and SSRS for data analysis and reporting.
Knowledge of Jira for tracking and managing support tickets and tasks efficiently.
Ability to work independently and as part of a collaborative team in a fast-paced environment.
Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously.

Why you'll love working here:

Our team at InteliSys is made up of people who share a strong set of values. Are you the next Epic Fit we’ve been looking for?

Excellence
You aim for quality and precision in the work you do, you get the job done and do it right.

Passion
You bring boundless enthusiasm, dedication and joy to work.

Integrity
You are honest, trustworthy and hold steadfast to a personal code of ethics.

Customer-First
You have great communication skills, are empathetic, patient and understanding.

Initiative
You are a pro-active self-starter with the drive to assess and initiate things independently.

Team
You long to be part of a coordinated team of mutually co-operative professionals.

InteliSys Aviation:
The World’s First 100% Cloud-Based - Open Major PSS (Passenger Service System)

Detalhes