Descrição
We are still growing with new and exciting opportunities - Be a part of our team!
We have a new Canada-based client who is looking for Billing Agents *to add to our Team. *The first class starts on March 18th.
As a *Billing Agent, *you will:
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Key Responsibilities
Responsible for responding to inbound call inquiries and complaints related to billing such as:
- Price inquiries and bill discrepancies for protection and/or maintenance plans.
- Price inquiries and bill discrepancies for rental products.
- Service installation charge disputes.
- Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).
- Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment);
- Deceased Customer.
- Enrolling Customers on e-billing.
- Billing overall inquiries, including summary requests for historical data.
Requirements:
- Previous experience in Customer Service is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- Position fully Work from Office
Why work with us?
- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Monday to Friday schedules - Weekends off:
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
About us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
CHECK US OUT!
Pay: ₡900.00 - ₡950.00 per month