Descrição
JD:
- Answering Calls: Respond to calls from faculty, students, and staff, providing essential first-level IT response and support.
- Troubleshooting Guidance: Assist callers in troubleshooting, navigating the college site, and utilizing products or services.
- Diagnosis and Advice : Diagnose user problems and offer clear advice for resolution.
- Logging and Documentation: Log correspondence details into the IT Support system to maintain a record.
- Composure Maintenance : Maintain composure and a positive attitude during challenging situations.
- ITSM System Utilization: Use the Information Technology Service Management (ITSM) system to log and track incidents, promptly resolving assigned tasks.
- Collaboration and Support Levels: Collaborate closely with the second and third levels of the support team for comprehensive issue resolution.
- General Maintenance Tasks: Perform routine maintenance tasks to ensure overall IT system health.
- Continuous Improvement : Continuously assess and recommend enhancements in IT solutions and support.
- Performance Monitoring: Monitor hardware, software, and system performance metrics.
- Proactive Support Approach: Maintain a proactive stance for IT support and improvement.
- Cultural Emphasis: Foster a culture of collaboration and accountability within the IT support team.
- Additional Responsibilities: Undertake other duties as assigned.
Mandatory Qualification Experience:
- Bachelor's degree in an IT related field
- Minimum 3+ of related experience with applicable certifications
*Salary : 3500 *QAR
Work Location: Doha Qatar
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Pay: QAR3,000.00 - QAR3,500.00 per month