Descrição
votre rôle:
The Head COE’s, in OTB Egypt is a senior management position, leads the worldwide Internal optimization projects activities in Cairo as well as the Build & RUN activities for all the VSAT Customers. He/she guarantees a strong interaction with the different OINIS stakeholders (Migration Factory & Satellite Factory) as well as different business units.
Operational Implementation Management of Network Services in line with the guidelines and targets from GDO Global Process Owners and management.
Management of the AOM/NORF COE & VSAT COE in Cairo.
Share Orange Business strategic guidelines and inputs with his/her managers and their teams
Propose and provide service enhancements and solutions where needed to improve the solutions and the service quality delivered by GDO.
People:
Manage day to day operations for OTB delivery processes (for AOM/NORF COE), staff and line managers.
Manage day to day operations for VSAT BUILD & RUN processes, staff, and line managers.
Review resourcing requirements on a regular basis to optimize efficiency, improve productivity and ensure compliance to budget.
Develop technical skills and competency of resources to match both current and future customer delivery requirements.
Motivate teams to deliver best in class quality services to our customers and driving towards excellence in customer satisfaction.
Ensure appropriate levels of monitoring of all resources and performance are set.
Customer:
Own customers VSAT Projects/Orders and act on the implementation of services per the contractual delivery targets.
Represent the OTB (VSAT) at required customers meetings, service reviews and support as focal point during customers visits for VSAT Services domain.
Act as management escalation contact for customer queries.
Communicates and manages expectations of the Customer during the service implementation.
Develop strong relationship with the main stakeholders and customers.
Own service improvement plans (SIP) to ensure execution till customer satisfaction.
Operational:
Analyzes and reviews service delivery performance against the KPIs.
Agree and initiate appropriate actions to maintain and improve performance.
Develop guidelines for specific work activities for each team and develop team targets.
Own and support with Change and Release Management to evaluate all Changes, to establish the effect on capacity and performance.
Ensure monitoring of escalation procedures and escalation management.
Support and work with Service Operations to ensure the appropriate actions are being taken for smooth hand over to operations.
Leadership & General:
Share Orange and OBS strategic guidelines and inputs with his/her managers and their teams, ensuring strong local and global collaboration and teamwork.
Manage Disaster Recovery Plans (DRP) and crisis situations whenever applicable.
Undertake any other reasonable and professional task as required.
On-Call assumption and Stand-by may be required.
votre profil:
Fluent English (French and / or other foreign languages is a plus)
Excellent interpersonal, team-build and communication skills
Excellent Leadership skills
Good exposure to an international, multi-cultural environment.
Team Building Skills
Conflict Resolution
Ability to deal with different cultures and behaviors.
Decision-Making techniques
Excellent Presentation skills
Proactive, self-motivated, and determined attitude
Strategically focused and customer oriented
Excellent understanding and experience of BUILD operations and QTB processes.
PMP Certification (or equivalent) is a plus.
proactive, self-motivated, and determined attitude.
le plus de l'offre:
Educational background:
Computer, Comm., or Electronics B. Eng, B.Sc. or B.A/MIS degree.
Business & management studies (Service/Operation management, project management, process lean management, ITIL Foundation, etc...) are a plus.
Management Diploma or MBA is a plus.
Professional Experience:
At least 2-5 years of management/leadership experience.
At least 3 years of Service Implementation & operations and/or NS technical experience
contrat:
CDI