Descrição
Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
Here’s why we think you should choose us:
- Comprehensive total rewards benefits package
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- And much more!!
Position Summary:Inspire your team with a passion for service excellence and belief that creating meaningful and memorable customer experiences on the sales floor with exceptional results can only be achieved together as a team. Engage, empower, and coach as a motivating team builder with your experience within a fast-paced retail or hospitality environment.
Manages Operations:
- Ensure retail operations procedures and best practices are being adhered to such as stock management & payment management.
- Adhere to the Nestle Safety health and environmental and food safety policy and procedures.
- Promote a safety & quality conscious culture within the boutique.
- Supports investigation of incidents, injuries or illnesses and concerns/complaints.
- Ensure completion of all required records (E.g., Stock room temperature readings)
- Lead the implementation of an emergency action plan.
- Responsible for corrective and preventative actions when assigned by boutique Manager.
Drives Sales & profitability:
- Support boutique manager in the evaluation of store performance weekly, monthly and YTD results.
- Supports the team to achieve weekly, monthly yearly targets and KPIs.
- Supports Boutique Manager into allocating roles with the team to properly drive sales throughout the day to meet goals, as well as to properly manage store's operations.
- Supports Boutique Manager to deliver outstanding Customer Experience
- Acts as an enthusiastic ambassador for Nespresso.
- Ensures Visual Merchandising programs are executed, and all stores adhere to Nespresso standards for merchandising and product presentation.
- Always ensures appropriate representation of the Nespresso brand..
People Management:
- Ensures timely execution of company procedures for new hires, on boarding, PDP, etc.
- Supports the training and provides ongoing feedback and coaching, E.g on selling skills and operational standards.
- In collaboration with Boutique Manager and Human Resources, provides advice and counsel to Managers regarding personnel practices, policy, and employment laws.
What will make you successful
Previous experience:
- Minimum of 3 years of extensive professional experience in retail required.
- Minimum 1 years of supervisory experience in people management & development is a must
- Experience in customer relationship management
- Experience in retail project management processes and change management.