Descrição
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost.
**What you will do:
Description of Accountability:
Managing AMC service to the customers.
Timely Providing Periodic Service to Customer.
Ensures the assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime
Co-ordinate with Customer, Technicians, and other team members for attending and resolving the complaints within prescribe timeframe.
Update the progress of work to customer and other relevant parties.
Business Development
Ensuring 95% of customers to be retain.
Generating New AMC Business
Generating Revamp Business
Probability
Payment Collection as per TOP (Mostly 100% Adv.)
Maintaining the GM %
Managing Teams for optimum utilization.
Quality prospective:
Ensure the Maintain Service highest quality level and zero repetition.
Raising and discussing Epidemic Failures with OEM and Line Managers
Monitoring the performance of team members and encourage them to do better and to take bigger responsibilities. By guiding them or suggesting
Spare Parts related:
Spare Parts Planning & forecast.
Raising PARTS request and ensuring to get issue to team with in time.
Keep a track for Pending Parts and reviewing with Parts team for arranging them.
Ensuring returns of defective parts to Store within 3 days of repair carried out.
Keeping track of the same and review once a week with team. Escalate pending Parts more than 7 days to Superiors.
Reporting:
Reviewing of pending calls. Submit weekly report to LM.
Discuss and share the individual performance weekly within the Team and provide support to enhance the performance.
Providing Billing / Booking / Collection Plan
Required Skills to be successful:
- Business acumen & market understanding
- Problem Solving
- Analytical Skill
- People management
- Customer handling capability
- Strong customer focus.
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
What equips you for the role:
- Diploma /Graduation in Mechanical Engineering in relevant field
- 5-8 years of experience in trouble shooting in VRF and another air-conditioning field.
- Thorough knowledge of VRF and DX system Air-conditioning system.
- Knowledge on Operating and troubleshooting of VRF and DX system Air-conditioning system
- Knowledge of English written and spoken.
- Having good customer handling skills
- Should have valid Oman Driving License.