Descrição
Urgent Hiring!!
Job Summary:
Key Responsibilities:
Guest Reception:
Greet guests with a welcoming demeanor as they arrive and depart from the premises.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Provide information about hotel/venue facilities, services, and local attractions.
Customer Service:
Handle guest inquiries and requests promptly and courteously.
- Resolve guest complaints and concerns effectively, escalating issues to management when necessary.
- Anticipate guests' needs and provide personalized service to enhance their experience.
Reservations and Bookings:
Manage room reservations and update booking information as needed.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest occupancy.
Communication and Coordination:
Maintain communication with other departments to coordinate guest services and resolve issues.
Administrative Support:
Maintain accurate guest records and information in the booking system.
- Process payments, invoices, and receipts accurately.
Safety and Security:
Monitor the premises for security concerns and ensure guest safety.
- Follow security procedures and protocols to protect guests, staff, and property.
Required Qualifications:
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- 2+ years experience in a customer service or guest relations role, preferably in a hotel or hospitality environment.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in using computer systems and office software (MS Office, booking systems).
- Ability to handle multiple tasks and prioritize responsibilities effectively.
- Strong problem-solving skills and ability to remain calm under pressure.
- Flexibility to work shifts including evenings, weekends, and holidays as needed.
- Arabic speaker preferred
**Work Location - Bahrain