Descrição
Job Purpose:
To be an effective point of liaison between salesman, customers, and internal departments. To be responsible for all sales-related support functions and handle the day-to-day business activities of active accounts of the Company. Will have primary responsibility for managing existing business, but will report to the Customer Support Manager.
- To effectively manage the customers of Pacman-CCL and ensure top service levels are maintained to develop long-term business relationships. Management of customer orders includes receiving, checking, and processing of orders.
- Internal communication with required departments during various stages of orders, pending artworks, deliveries, communicate the status on a regular basis to the salesman/ customers.
- Alerting the sales/ support teams of any issues that may impact order status. Also maintaining consistent communication channels with customers, and be responsible to pass on important information to relevant departments.
- Liaise with the production and dispatch department in connection with order processing and deliveries.
- Prepare and update released order tracking sheets.
- Coordinating with various functions within the company to ensure all jobs are completed within agreed terms.
- Creating new label ID for any new artwork received, maintaining and updating Repro Dept. job schedule file for any artwork requisitions given to Repro.
- Updating sales projections and daily sales figures.
- Responsible for following up on payments due on a weekly basis and updating respective Sales managers and accounts department on incoming payments.
- Maintain individual customer files.
- Perform other duties whenever required.
Attributes Required
- A thorough understanding of order management processes, systems, and overall customer support functions and a thorough understanding of customers' processes, structure, requirements, and objectives.
- Must be a good listener and a great problem-solver to every customer.
- Confidence and a positive attitude to work.
- Excellent people skills and ability to tackle any situation promptly.
- Honesty, integrity, and initiative with a creative approach to problem-solving.
Skills, Knowledge, Experience Required
- A Bachelor’s Degree with a sound understanding of the printing and packaging industry would be a distinct advantage.
- Strong organization and computer skills.
- Advanced knowledge of Word, Excel, and PowerPoint coupled with experience in CRM systems
- Ability to manage time and workload effectively.
- Capable of working independently and having responsibility as an individual.
- Strong level of comfort in dealing with people from diverse cultures, countries, and backgrounds.
- Highly motivated and competent.
- A positive outlook and determined approach.
Functional Competencies Required
- Ability to analyze and resolve complex customer issues with mínimal supervision.
- Must have a strong ability to multitask and prioritize based on customer demands and workload.
- Confidence to communicate independently with customers and show initiative as well as problem-solving abilities.
Application Question(s):
- Do you have customer support experience?
- Do you have experience in label printing industry?