Descrição
Responsibilities
- Develop and implement training programs for retail staff.
- Assess training needs through surveys, performance evaluations, and feedback.
- Collaborate with store managers to identify skill gaps and training priorities.
- Deliver training sessions using various methods, including workshops and e-learning.
- Monitor and evaluate the effectiveness of training programs.
- Update training materials to reflect industry trends and company policies.
- Support onboarding processes for new hires.
- Promote a culture of continuous learning and development.
Requirements:
- Proven experience in retail training or a similar role.
- Strong understanding of retail operations and customer service principles.
- Excellent communication and presentation skills.
- Ability to design and deliver engaging training programs.
- Proficiency in using e-learning platforms and training software.
- Strong organizational and time-management skills.
- Ability to travel to various store locations as needed.