Descrição
Key Responsibilities
1. Client Communication & Support:
- Act as the first point of contact for clients, ensuring a welcoming, helpful, and professional experience across all touchpoints.
- Liaise with internal departments to communicate client needs and feedback, ensuring timely resolution and seamless coordination.
- Address and follow up on client issues, complaints, and service-related challenges in a professional and solutions-oriented manner.
- Document issues and track resolution progress to ensure closure and client satisfaction.
- Assist in organizing client presentations, follow-ups, and internal feedback sessions.
- Maintain a client-first attitude, working proactively to ensure a positive client experience.
2. Administrative Operations & Documentation:
- Maintain accurate client records and logs, ensuring all data is current, organized, and confidential.
- Prepare and submit regular reports on client activity, service issues, and satisfaction metrics.
- Support the Client Administration department with day-to-day administrative tasks, including documentation, scheduling, and correspondence.
- Coordinate internal meetings and assist in the preparation of meeting agendas and notes.
- Ensure timely filing and accessibility of client-related documents.
3. Team Growth and Development:
- Take ownership of personal growth and development by proactively seeking opportunities to enhance skills and expertise.
- Stay updated on industry trends, emerging technologies, and best practices in civil engineering.
4. Other Duties:
- Perform additional tasks and responsibilities as assigned or instructed by leadership to support the overall goals and mission of the company.
Qualifications:
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2-3 years of experience in customer service, client coordination, or administrative support.
- Fluency in both Arabic and English (spoken and written).
- Strong interpersonal and communication abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Ability to manage multiple tasks with professionalism and attention to detail.
- Experience handling confidential client information is preferred.
Skills:
- English and Arabic proficiency required
- Client service focus
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Task prioritization
- Professional demeanor
- Record keeping
- Team collaboration
- Administrative support
- Follow-up execution
- Complaint resolution
- Confidentiality awareness
- Process coordination
- Adaptability
Application Question(s):
- What is your monthly salary expectation for the role? (Not providing a response in KD results in automatic rejection)
Education:
- Higher diploma (preferred)
Experience:
- customer service: 2 years (preferred)
Language:
- arabic and english (preferred)