Descrição
Job Summary:
The Coordinator is an important role within the team, it requires strong interpersonal and organizational skills and, the ability to respond to any enquiries via phone or computer, so computer literacy is a vital asset.
The Coordinator should support the commercial activities of the Team, ensuring all information and processes are effective and accurate.
Duties & Responsibilities/Deliverables:
- Primarily manage installation and maintenance missions’ schedule, remind customers of due maintenance, and pre-visits schedules, coordinate visits with the customers, arrange required tools for installation and maintenance, update system with conducted services and issue invoices for the delivered services;
- Handle the processing of all installation and maintenance arrangements with accuracy and timeliness;
- Provide reports of the conducted services to the direct manager;
- Answer customers’ questions regarding spare parts, product specs, new product information, discontinued items and product updates;
- Prepare quotations in line with the Company pricing policy, propose to the direct manager for final approval and afterwards share and follow it up with the customer;
- Follow-up with the Supply Chain department to proceed with the product order and delivery;
- Assist in the preparation and organizing of Presentations, Submittals Documents, Reports, Studies, Figures and Sheets as requested by the direct manager;
- Collaborate closely with the Supply Chain and Warehouse to ensure all shipments arrive and are delivered efficiently and inform the customer of the same;
- Verify the received Sales Order Confirmation and update the customer on the shipping date;
- Coordinate new machine purchases between the sales team and the supplier;
- Provide the customer with Letter of Credit with all agreed payment terms;
- Follow up on the machine’s shipment and delivery schedule, and inform eh customer of the same;
- Handle the schedule of all special tools and coordinate with the customer to issue gate passes and the Company’s warehouse to deliver;
- Provide administrative support to the Teams, ensuring all processes are implemented an
- Coordinate and maintain an accurate and up-to-date filing system (Soft / Hard copies) of all work files in a highly confidential manner;
- Efficiently respond to any online or telephone queries in a professional manner;
- Ensure the adequacy of customers and suppliers’ database, including contact details, product preferences and any special terms;
- Knowledgetransfer and provide: coaching, Mentoring, Knowledge sharing, and Technical Training to team members routinely;
Education:
BSc/BA in office administration or relevant field.
Experience:
- 1+ years of proven experience as a sales coordinator or in other administrative positions;
- Preferably previous experience in this industry.