Customer Care-female Arabic Speaker Only Inside Kuwait

Job Summary:
Key Responsibilities:

• Greet customers warmly and assist them with their orders.
• Provide information about the products, including ingredients and special offers.
• Handle customer inquiries, complaints, and feedback professionally.
• Manage phone calls, WhatsApp, and social media inquiries regarding orders and promotions.
• Process sales transactions using POS systems and handle cash/card payments.
• Ensure the shop is clean, well-organized, and stocked with fresh products.
• Assist in packaging sweets and arranging gift boxes as per customer requests.
• Coordinate with kitchen staff regarding special orders and inventory.
• Promote the shop’s offerings and encourage repeat business through excellent service.

Requirements:

• Prior experience in customer service or retail (preferred but not mandatory).
• Good communication skills in English and Arabic (preferred).
• Pleasant personality with a customer-friendly attitude.
• Basic knowledge of using computers, POS systems, and social media platforms.
• Ability to work in a fast-paced environment, especially during peak hours.
• Willingness to work flexible shifts, including weekends and holidays.

Interested applicants can share CV thru WhatsApp +965 66317641

Pay: KD250.000 - KD300.000 per month

Ability to commute/relocate:

• Kuwait City: Reliably commute or planning to relocate before starting work (preferred)

Experience:

• CUSTOMER CARE: 3 years (preferred)

Language:

• ARABIC & ENGLISH (preferred)