Descrição
DESCRIPTION:
Key job responsibilities
- Configure, maintain, and manage BCM SIMs and rules across multiple sites and regions.
- Transform business requirements into effective BCM rule sets and decision trees aligned with operational goals.
- Partner with Operations, Business, Tech, and IT teams to identify and implement process improvements.
- Create and maintain comprehensive documentation for BCM configurations and SIMs rules.
- Monitor and analyze BCM/SIMs data to identify optimization opportunities and trends.
- Perform regular audits of BCM rules to ensure accuracy and compliance with business requirements.
- Generate performance metrics reports and present recommendations to key stakeholders.
Drive continuous improvement through BCM and SIMs form optimization initiatives.
About the team
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ - zero cost of returns, zero waste, zero defects, and zero emissions - to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
BASIC QUALIFICATIONS:
2+ years of program or project management experience.
Bachelor's degree or equivalent.
Experience with Excel.
Ability to travel 15%.
Experience using analytical skills to solve operational challenges.
Experience managing multiple projects and competing priorities.
RELO Operations experience is beneficial.
Experience using data and metrics to drive recommendations.
Track record of taking ownership and driving result.
PREFERRED QUALIFICATIONS:
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
Experience with SQL.
Experience in requirement gathering and ability to write clear and detailed requirement document.
Prior experience in a business or operations role.
Strong written and verbal communication skills.
Teamwork mentality and willingness to roll up one’s sleeves to get the job done.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.