Platform Infrastructure Manager

About this role:
Wells Fargo is seeking a Platform Infrastructure Manager to lead a high-performing team of Business Site Reliability Engineers (SREs) within the Commercial and Corporate & Investment Banking Technology (CCIBT) organization. This role is responsible for managing infrastructure reliability ensuring operational excellence, strategic alignment, and continuous improvement. The manager will oversee a team of Senior Lead, Lead, and Operations Engineers, driving execution of reliability engineering practices, incident response, automation, and platform modernization.

In This Role, You Will:

• Lead and manage a team of systems operations engineers across multiple levels, fostering a culture of collaboration, innovation, and accountability.
• Oversee the planning, implementation, and maintenance of enterprise-scale systems and network infrastructure.
• Provide strategic direction and technical guidance for resolving complex and high-impact production support issues.
• Partner with senior leadership to align systems operations strategies with business objectives and technology roadmaps.
• Drive continuous improvement initiatives, including systems reviews, process enhancements, and adoption of industry best practices.
• Ensure compliance with technical process controls, standards, and governance frameworks.
• Mentor and develop team members, providing coaching, performance feedback, and career development opportunities.
• Collaborate with cross-functional teams to support change management, incident response, and root cause analysis.
• Manage resource allocation, project prioritization, and operational risk mitigation.

Key Responsibilities:

• Set direction and priorities for infrastructure reliability engineering across platforms
• Ensure consistent execution of incident response, root cause analysis, and postmortem practices
• Oversee development and implementation of automation frameworks and observability solutions
• Support hybrid cloud migration and platform modernization initiatives.
• Represent the team in enterprise forums, working groups, and leadership reviews
• Monitor team performance, identify skill gaps, and implement training and development plans

Required Qualifications:

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 3+ years working in production support within a Financial Institution or related industry

Desired Qualifications:

• Strong strategic thinking and problem-solving skills with the ability to evaluate and implement long-term solutions
• Experience operating in a highly matrixed and dynamic organizational structure
• Proven experience managing production support in complex, high-demand environments
• Demonstrated ability to lead technical delivery teams and drive resolution of complex technical issues
• Excellent communication and interpersonal skills, with the ability to influence and build relationships across all levels
• Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
• Familiarity with emerging technologies and trends in systems operations and infrastructure

Job Expectations:

• Hybrid work schedule with on-site presence as needed
• Participation in incident response leadership and strategic planning sessions

Location Posting:

• 194 Wood Ave S, Iselin, NJ 08830
• 300 S Brevard St, Charlotte, NC 28202
• 2600 S Price Rd, Chandler, AZ 85286

Pay Range

$159,000.00 - $305,000.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
23 Sep 2025
- Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial