Receptionist Scheduler

Performs activities of a Receptionist as well as a Scheduler, greets, checks in patients, verifies demographics of patients, verifies insurances, updates information in computer system and collects co-payments as indicated in a friendly, efficient manner.- Professional Duties

• Greets and checks in patients. Validates patient eligibility.- Verifies Patient Registration form is complete, assists patients if necessary with completing form.- Completes Insurance Verification form when necessary.- Schedules appointments.- Stamps and forwards to appropriate staff, missed appointment charts as per policy and procedure.- Mails missed appointment letters to appropriate individuals/members.- Calls to confirm next day’s appointments.- Answers telephone within 2-4 rings identifying self and Department (practice).- Responsible for checking patient out at end of visit.- Performs other duties as assigned.- Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience- Introduce self and your role- Be knowledgeable about your job so that you can serve others effectively- Help others, offering to assist (Ask, how may I help you?)- Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help- Let your patients, customers and co-workers know what they can expect from you and follow through- Be an active listener (make eye contact, validate)- Assume a neutral position and suspend judgment of others- Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.- Be accountable for your work- Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately- Speak clearly and use understandable language (avoid medical jargon or slang)- Summarize key information and provide written materials whenever possible- Validate to ensure understanding- Use open-ended questions to engage- Demonstrate appropriate body language and tone of voice- Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?)- Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care- See the positive in situations and in others- Avoid gossip and negativity- Offer to answer any additional questions that the person, patient or customer may have- Anticipate needs that will arise before your next meeting-
• Qualifications
• High school diploma required.- Minimum of 1 year recent experience in a medical/professional office setting.- Medical terminology and ability to work proficiently with computers. General office skills.- Able to communicate effectively.- Able to work independently.- No driving required.- Physical Demands
• type
• Sitting
• Approximately 80% of day- type
• Standing
• Approximately 10% of day- type
• Walking
• Approximately 10% of day- type
• Lifting
• 0 - 20 lbs (equipment, supplies) - approximately 10% of day- type
• Bending
• Approximately 10% of day. Kneeling < 10%.- type
• Hearing/Visual Acuity
• Adequate for use with computers, telephone and or Blackberry - Approx 50% of day- type
• Computer
• Highly technical work environment - Must be able to work 7 hours / day using keyboard, mouse and monitor- type
• Reaching
• Above head 75 degrees - approximately 5%.- type
• Hand grip dexterity
• Approximately 40% of day