Descrição
Position Description:WHO WE ARE AND WHAT WE DO
Our start as a grassroots, small group of committed individuals began in 1986. We have expanded and grown to an increasingly bold and empowered agency that advocates for change while supporting survivors in Orange and Sullivan Counties in NY.
THE FEARLESS! MISSION
To build an informed, just, and accountable society so all people can experience supportive and safe relationships free from abuse, exploitation, and oppression. We do this through education, prevention, advocacy, and providing comprehensive services, including Shelter, to victims and survivors of interpersonal violence, human trafficking, sexual violence, and other types of crime victimization.
WHAT YOU'LL DO
The Family Justice Center Hotline Advocate (FJCHA) provides compassionate, nonjudgmental support and services to victims and survivors of violence and abuse through the agency's 24-hour hotline. They play a vital role in ensuring accessibility by offering dedicated support to individuals across multiple communication channels. Assisting those affected by intimate partner violence, human trafficking, teen dating violence, sexual violence, and other crimes, they provide critical services both via the hotline and in person at the Family Justice Center, ensuring all survivors receive the care and support they need.
WHO SHOULD APPLY
The Family Justice Center Hotline Advocate is:
Focused on Continuous Learning & Professional Growth:Seeks out opportunities for training, skill development, and professional growth to enhance effectiveness and impact.
Prioritizes Collaboration & Relationship Building: Builds and maintains positive, productive relationships with colleagues, clients, and community partners to enhance service delivery.
Adaptable & Resilient: Demonstrates flexibility and problem-solving skills. Adjusts priorities as needed while maintaining focus on the organizations mission and client needs.
Culturally Competent & Inclusive: Engages respectfully with individuals from diverse backgrounds, seeking to understand and honor cultural differences. Applies culturally responsive practices to ensure equitable access to services.
Effective Communicator:Communicates clearly and empathetically with colleagues, clients, and community partners in both oral and written formats. Listens actively and responds appropriately to build trust and foster meaningful connections.
WHAT YOU'LL BRING ALONG
Must have a bachelor's degree in criminal justice, international relations, or a related field or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.
Must be knowledgeable in Microsoft Office programs and have experience with client management software.
Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.
Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.
ADDITIONAL MUST-HAVE REQUIREMENTS
Organizational & Time Management Skills:
Manages multiple priorities effectively, meeting deadlines while maintaining quality and attention to detail.
Demonstrates the ability to work efficiently in a crisis-oriented environment, balancing competing demands.
Mission-Driven & Advocacy-Oriented:
Aligns work with the agencys mission and feminist philosophy of empowerment.
Client-Centered & Solution-Focused Approach:
Prioritizes client needs, ensuring services are delivered with empathy, respect, and empowerment.
Identifies barriers to service and proactively works to develop solutions that support client success.
Professional Boundaries & Ethical Conduct:
Models and upholds appropriate professional boundaries in all interactions with clients, colleagues, supervisors, and community partners.
Demonstrates integrity and ethical decision-making in all aspects of their work.
Judgement & Decision-Making:
Exercises sound judgment and makes timely, well-reasoned decisions, particularly in high-pressure or crisis situations.
Assesses risks and considers multiple factors before taking action.
Commitment to Social Justice & Equity:
Actively works to dismantle gender-based violence, racism, classism, sexism, ageism, homophobia, ableism, and all forms of oppression through daily interactions, advocacy, and service delivery.
Demonstrates an awareness of systemic barriers and incorporates inclusive practices into their work.
BONUS QUALIFICATIONS:
Direct experience working within residential settings, social services, and community-based agencies is preferred.
Previous translation experience of high-quality, with a focus on accuracy, clarity, and cultural sensitivity.
KEY PERFORMANCE AREAS & RESPONSIBILITIES
Crisis Hotline & In-Person Advocacy
Provide culturally informed, comprehensive trauma-respon