Descrição
The Clinical Operations Director is responsible for the overall operation of clinical services within the health center. Providers direct supervision over nursing services, employee health, care management and ancillary services. Reporting to the CEO, will also work in collaboration with the Chief Medical Officer to ensure effective leadership within clinical teams and quality patient services.
Responsibilities include:
- Collaborates with Chief Executive Officer, Chief Medical Officer and department managers to maximize communication and collaboration between all disciplines, sites and departments and to resolve any barriers to quality, team focused service delivery.
- Responsible for the development, maintenance and implementation of all clinical policies and procedures, protocols and workflows in coordination with health center Chief Medical Officer and in accordance with health center mission, vision and goals, with an emphasis on patient centered care.
- Continuously evaluates health center access and team health care delivery model to ensure goals are regularly met or exceeded. Working closely with the Practice Administrator, maintains system for monitoring “next available” appointments, patient waiting (cycle) times, overall patient satisfaction and outcomes according to established quality improvement indicators.
- Provides support for the health center’s quality improvement process, including actively contributing to Quality Improvement Committee, assuring implementation and completion of QI action plans, PDSA cycles, LEAN projects and other tools for continuous quality improvement as outlined in health center policies and procedures. Actively participates in the development of key indicators for monitoring quality of health center services in accordance with best practices, evidenced based guidelines, and with concurrence of Chief Medical Officer and Quality Improvement Committee.
- Provides structure for and participates in team meetings at least monthly at each site to provide leadership on scope of services, workflow, care planning, nursing functions and other clinical issues; Chairs the clinical operations committee.
- Develops operational budgets in accordance with health center strategic plan, goals and objectives and assigned areas of responsibility. Participates in the development of health center goals and quality measures.
- Establishes and maintains training plans and competencies of clinical staff. Ensures reporting/integration of information in to credentialing/re-credentialing process.
- Works with team leaders, case manager, health information manager and others to establish clinical protocols and documentation related to regional and state-wide disease management collaborative; Supervises Clinical services/employee health function.
Bachelor’s Degree and licensed in nursing or related field with at least five years’ experience in a management/operation role within a community-based health care environment or commensurate advanced clinical training and education