Descrição
Company Overview:
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview: Rave Mobile Safety, a Motorola Solutions company, makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s platform helps 9-1-1 call centers serve their communities, schools create a safe learning environment, and corporations protect their global workforce by helping them prepare better, respond faster, and communicate effectively during emergencies. Rave’s solutions were utilized in 40 million incidents representing billions of individual communications in 2022 alone.
*Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated implementation professional with strong technical skills. You should be passionate about improving public safety, innovative technology, and deploying great software.
Responsibilities:
- Responding to requests for assistance in a timely manner
- Managing resolution of technical and non-technical issues for Rave Mobile Safety clients
- Installation, migration and upgrade of Rave products on accelerated time schedules
- Developing a full understanding of all Rave products
- Creating and reviewing knowledge base documentation and FAQs based on issue solutions
- Conducting training on various Rave Products and Services
- Participation in on-call rotation
Preferred Qualifications
- BA/BS degree (CS/MIS or technical field preferred)
- Knowledge of one or more programming languages (Java, C++, Ruby)
- Knowledge of relational databases (SQL Server, Oracle, MySQL)
- Knowledge of web services/web technology (HTML, CSS, XML, JSON)
- Ability to work independently and collaboratively as needed
- Excellent investigative and debugging skills
- Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
- Demonstrated ability to research and resolve problems using a variety of tools.
Target Base Salary Range: $63,800 - $90,000 USD
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Basic Requirements:
- High school diploma / GED
- 4+ years in enterprise software implementation or support in a client-facing role.
Travel Requirements: Under 25%
Relocation Provided: None
Position Type: Experienced
*Referral Payment Plan: Yes
OurU.S. Benefits include**:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement_**
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.