Descrição
Mid-Career Traineeship: eCommerce Operations & Customer Experience (Remote)
At Goldberg Home, we are reinventing home and electrical essentials with products that help people create warm, welcoming spaces. From Singapore to homes around the world, we’re building a brand that’s about more than switches and fans — it’s about making everyday living smarter, easier, and a little more joyful.
The past year has been a season of extraordinary growth, and we’re just getting started. You’ll work with teammates who’ve come from PwC, Shopee, and other high-performing environments. Our team brings experience from Singapore, the US, and Germany, and together we’re shaping the future of eCommerce.
This role is a mid-career traineeship designed for people who are changing tracks from intellectually rigorous, people-facing professions such as law, accounting/audit, consulting, tech, banking, hospitality leadership etc.
What you’ll learn (training track)
- Ecommerce Platform workflows: ecommerce product listing, campaign setup, stock syncing, and merchandising basics
- Operational excellence: SOPs, issue-triage, quality control, and process improvement
- Reporting fundamentals: metrics, dashboards, insights, and action plans
- Cross-functional collaboration: coordinating with marketing, content, warehouse, and leadership
Who this is for
You have 5-12 years of experience in a structured, intellectually demanding role and you want to switch into eCommerce customer service & operations.
Qualifications:
- Strong written communication and comfort handling stakeholders/customers professionally
- High attention to detail; able to manage multiple workstreams without dropping standards
- Analytical mindset: able to interpret numbers and turn them into actions (tools experience is a plus)
- Comfortable learning new tools, workflows, and platform features quickly
- Organized, proactive, and able to work independently in a remote environment
- Collaborative and responsive across cross-functional teams
Bonus if you’ve worked in a Fortune 500 environment (or with Fortune 500 clients) and are familiar with high standards for process, communication, and execution.
Work arrangement
- Fully remote (work from home)
Ideal for people looking for a flexible part-time/ freelance role, including stay-at-home parents returning to work while managing family commitments.
Pay: RM25.00 - RM50.00 per hour
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- What are the latest AI tools you've used and how have you applied this on the job?
Experience:
- SOP creation: 1 year (required)
- Customer service: 2 years (required)
- Shopee/ Lazada seller centre: 3 years (required)
Language:
- Mandarin Chinese (business level) (required)
Work Location: In person