Descrição
As a customer service associate, you will:
- Assist customers by addressing inquiries, resolving concerns, and providing solutions.
- Handle customer requests related to orders, payments, returns, and other retail processes.
- Maintain professionalism and accuracy while managing high volumes of customer interactions.
- Work collaboratively with team members to enhance customer satisfaction.
- Stay informed about retail product offerings, company policies, and process updates.
Note: Responsibilities may evolve in response to business needs.
Job Requirements:
To excel in this customer service representative position, you should have:
- A high school diploma or equivalent is required.
- Strong communication skills in English (verbal and written).
- A customer-centric mindset with the ability to handle inquiries efficiently.
- E-Commerce experience will be an additional advantage for this customer support advisor role.
- Hands on experience with MS Office/Google Spreadsheet/Documents etc.
- Understand problem statements from suppliers/vendors and propose for solutions accordingly.
- The ability to multitask and work in a fast-paced retail support environment with strong analytical and logical reasoning.
- Basic computer proficiency and the ability to adapt to new tools and systems.
- Prior experience in customer service or BPO (preferred but not required).
Why Join Fusion CX?:
At Fusion CX, we believe that our people are our greatest strength. If you’re looking for customer care executive jobs in Durgapur, we offer more than just a job—we offer a career with purpose.
- A Culture of Growth: We invest in our employees with ongoing training, mentorship, and career development programs.
- Global Impact: As a leading customer experience transformation company, we partner with top brands to help them build lasting relationships with their customers.
- A Supportive Work Environment: We foster collaboration, innovation, and inclusivity, ensuring every team member feels valued and empowered.
- Competitive Compensation & Benefits: Enjoy a rewarding career with industry-leading pay and perks.