Descrição
Title:
Fresh Grocer - Front End Runner
Description:
Job Summary:
To deliver a great customer experience while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary and to perform other tasks as required in an efficient and safe manner, within Company policy.
Minimum Required Qualifications:
The minimum required qualifications for this position include, but are not limited to, the following:
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to perform basic math.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
- Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Ability to work in varying temperatures.
- Ability to tolerate dust and cleaning agents during routine housekeeping duties.
- Ability to interact with Customers in a friendly and helpful way.
- Ability to work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies.
Essential Job Functions:
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Maintain a clean, neat, organized and safe work environment.
- Greet all Customers and provide them with prompt, courteous service and assistance.
- Enter customer information into database for eligibility in Wakefern programs
- Be knowledgeable in the various types of products carried in the store.
- Sort and return “return to stock” items back to normal location with priority attention given to refrigerated and perishable items. Handle all damaged merchandise in accordance with Company procedures.
- Perform price check functions, as needed.
- Issue and keep information involving rain checks updated. Perform Scanrites according to Company procedures.
- Answer phone promptly and in a professional manner and direct as Company policies dictate.
- Issue refunds and Price Plus cards.
- Understand operation of cash register and follow all cash handling procedures, if applicable.
- Enforce all Company standards, policies and guidelines on checkout procedures, cash control, coupons, gift cards, scan rites, merchandise returns, rainchecks.
- Check equipment daily for proper performance.
- Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rainchecks, coupons, vouchers, gift cards, etc.).
- Maintain cash integrity of store by correctly handling pickups, making change, overseeing podium security and safeguarding tills.
- Maintain customer service levels by filling in staffing needs, opening registers as needed and calling for assistance from other departments.
- Check prices and be knowledgeable about location of items in the store.
- Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights up to 50 lbs.
- Understand and adhere to Company shrink guidelines as relates to Front-End Department operations.
- Promote for sale any current charitable promotions to Customers.
- Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
- Provide assistance in handling voids, overrides and Price Plus cards, enforce Front-End policies and procedures such as dress code, check cashing, coupon redemption, time and attendance, price plus.
- Full knowledge of register operations; pro-active approach to running register when/if needed.
- Monitor breaks to ensure breaks are not overstayed and that Associates punch correctly.
- Ensure compliance with child labor laws for Associates under 18.
- Utilize equipment as required by department.
- Maintain Department sanitation and QA standards by cleaning and sanitizing all work surfaces, utensils and equipment. Keep floor clear of debris and spills.
- Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation.
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
- Perform duties in accordance with in the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
- Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
- Complete all applicable department training programs.
- Perform all duties in accordance with allFresh GrocerService Priorities (Safety, Friendliness, Presentation, and Efficiency).
- Maintain punctual and