Descrição
We’re looking for a confident, people-focused Front of House Hostess to join the team at our flagship venue, based inside the iconic Royal Nawaab Pyramid.
You’ll be the face of the restaurant, ensuring every guest is welcomed warmly and looked after from the moment they arrive. It’s a fast-paced, high-volume environment, so you’ll need to be organised, calm under pressure, and obsessed with giving great service.
Key Responsibilities:
- Welcome and check in all guests upon arrival
- Manage reservations and walk-in queues efficiently
- Coordinate with the kitchen and floor teams to ensure smooth service
- Handle any guest issues or complaints in a calm, professional manner
- Train and lead front of house staff to deliver consistent service
- Maintain a high standard of cleanliness and presentation in reception and lobby areas
- Keep track of guest feedback and work closely with the management team to improve the customer experience
What We’re Looking For:
- Previous experience in a front-of-house or customer service management role
- Strong communication and leadership skills
- A calm, professional approach to problem solving
- A friendly, welcoming personality with a high attention to detail
- Ability to stay organised during busy service times
- Flexibility to work evenings and weekends as required
Perks:
- Meals provided on shift
- Staff discounts for friends and family
- Working as part of a respected and growing hospitality brand
Pay: £12.21-£19.10 per hour
Expected hours: 30 - 50 per week
Benefits:
- Additional leave
- Bereavement leave
- Canteen
- Company events
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person