Descrição
HR Specialist - Employee Engagement & Learning Development
(Senior/ Manager Level)
Location
Chontea (F&B / Café & Beverage Business)
Job Summary
Chontea is seeking a hands-on HR Specialist to manage employee engagement, learning & development, and general HR operations. This role is designed for an HR professional who understands frontline operational teams—especially baristas and outlet staff—and can create practical, impactful HR programs that support performance, retention, and career growth.
Key ResponsibilitiesEmployee Engagement & Culture
- Design and execute employee engagement programs tailored to baristas and operational staff
- Build a positive, high-energy work culture aligned with Chontea’s brand values
- Conduct regular engagement check-ins, feedback sessions, and surveys
- Handle employee relations issues professionally and fairly
- Support outlet leaders in people management and team motivation
Learning & Development (L&D)
- Develop and implement training programs for baristas, supervisors, and operational staff
- Coordinate onboarding and training for new hires (product knowledge, service standards, SOPs)
- Work with Operations to ensure training aligns with daily operational needs
- Track training effectiveness and skills improvement
- Create simple training materials, modules, and learning roadmaps for frontline employees
General HR Operations
- Manage end-to-end HR administration for operational staff (attendance, contracts, documentation)
- Support recruitment needs for barista and outlet positions
- Ensure HR policies and procedures are practical and applicable for operational teams
- Maintain accurate employee data and HR reports
Performance & HR Reporting
- Assist in developing HR KPIs related to engagement, retention, attendance, and training completion
- Prepare regular HR reports and updates for management
- Analyze turnover and absenteeism trends and propose improvement actions
Cross-Functional Collaboration
- Work closely with Operations to understand manpower challenges and workforce planning
- Coordinate with Finance for payroll-related data and compliance
- Act as a bridge between management and frontline employees
Requirements Must-Have
- Experience as an HR Generalist / HR Specialist, preferably in F&B, retail, or hospitality
- Strong understanding of operational/frontline workforce (baristas, service staff, shift teams)
- Hands-on experience in employee engagement and training programs
- Strong communication and interpersonal skills
- Able to work independently and proactively in a fast-paced environment
- Detail-oriented, organized, and able to manage multiple priorities
- Comfortable working on-site and engaging directly with operational teams
Nice to Have
- Experience designing barista training or service excellence programs
- Knowledge of basic labor regulations and HR compliance
- Ability to create simple dashboards or reports (Google Sheets or similar)
- Experience in fast-growing or startup F&B environments
What We Offer
- Opportunity to build HR engagement and L&D programs from the ground up
- Dynamic and people-focused work environment
- Direct impact on employee growth, performance, and retention
- Career development opportunities within a growing F&B brand
- Competitive compensation based on experience
About Chontea
Chontea is a growing beverage brand focused on premium Matcha, Coffee, and Tea. Our success is powered by our operational teams—especially our baristas—who deliver quality and service every day. At Chontea, HR plays a critical role in developing people, strengthening engagement, and supporting long-term career growth within the F&B industry.