Descrição
Date: 15 Jan 2026
Location:
KW
Company:
Alghanim Industries
Job Summary
Business Partnership & Strategy Alignment:
- Serve as the primary IT liaison for vehicle Sales and CRM operations.
- Understand and translate business objectives and sales processes into technology requirements.
- Proactively identify digital solutions that drive sales performance, customer experience, and CRM maturity.
- Support strategic planning, budgeting, and digital roadmap development for the commercial domain.
- Ensure seamless integration between Sales, CRM, DMS, and OEM systems.
CRM & Dealer Management Expertise:
- Lead CRM and Sales enhancements, integrations, and automation initiatives.
- Ensure seamless data flow and alignment between DMS, CRM, and BI tools.
- Define and enforce data governance and quality standards across systems.
Solution Design & System Analysis:
- Conduct deep-dive analysis of current processes and system workflows to identify gaps and optimization opportunities.
- Collaborate with business analysts, developers, and external vendors to design and implement solutions.
- Prepare functional specifications, use cases, and support UAT execution with stakeholders.
- Ensure solutions meet business requirements, scalability, and compliance standards.
- Analyze sales and CRM processes to identify improvement opportunities.
- Configure and customize CRM workflows to align with business objectives.
Project Delivery & Change Management:
- Lead or support IT projects in the sales and CRM space from initiation to post-implementation review.
- Drive user adoption, training, and continuous improvement efforts.
- Ensure effective change management practices are followed during system rollouts and enhancements.
User Training & Support:
- Train sales teams on CRM functionalities and best practices.
Education:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Advanced degree (MBA or MSc in Information Systems) is a plus.
Experience:
- Minimum 5 years in IT roles with focus on CRM and Sales systems, preferably in Automotive or Retail.
- Proven experience in the automotive industry, specifically in CRM & sales operations and CRM systems.
- Strong understanding of automotive Dealer Management Systems (DMS) and their integration with CRM/ERP platforms.
Technical Skills:
- Hands-on experience with system analysis, process mapping, and functional documentation.
- Excellent communication and stakeholder engagement skills.
- Understanding of enterprise integration (APIs, middleware, etc.).
- Strong understanding of data analytics and reporting tools.
Key Competencies:
- Business acumen and domain expertise in automotive sales.
- Strong analytical and critical thinking.
- Ability to lead cross-functional initiatives and influence without authority.
- Collaborative mindset and problem-solving orientation.
Preferred Certifications & Knowledge:
- SAP, Salesforce, or Microsoft Dynamics Sales & CRM Certification.
- PMP, PRINCE2, Agile Scrum Master, or ITIL is a plus.
- Cloud technologies knowledge and architectures (e.g., Azure, AWS, etc )
- Experience with OEM-specific CRM systems (GM,Ford,Honda,BYD,Toyota, BMW, Mercedes-Benz, etc.).
- Knowledge of marketing automation tools and customer engagement platforms.
- Certification in CRM systems or ITIL framework