Descrição
A day in the life of a lyf Guard(Guest Service Agent) starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Chief lyf Guard & lyf Champion.
Responsibilities:
Look after the well-being of all guests from arrival until departure by:
a. Assisting lyf residents with their check-in.
b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
c. Explore the various functions of
i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)
d. Handling guest queries
f. Facilitating communication and requests
Ensure operational efficiency by:
a. Monitoring record of room availability using the hotel's property management system (PMS)
b. Ensuring that processes carried out adhere to corporate guidelines.
c. Performing book-keeping activities whenever necessary.
d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property - especially the social spaces.
f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required.
Create an inclusive and collaborative community by:
a. Noticing guest preferences and managing their profiles.
b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives.
c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience.
Benefits:
- Flexible benefits with comprehensive medical coverage.
- Training and development opportunities
- Subsidized rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmed.
Closing Statement:
At Ascott, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Job Types: Full-time, Permanent
Pay: From RM2,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
Language:
- English (required)
Work Location: In person