Descrição
Team Leader (Contact Centre)
Location -Glasgow
Salary - £32,000-£34,000
About the role:
Simple Online Healthcare are looking for a Team Leader to join their busy Patient Care Team in Glasgow. The role involves leading and managing a high-performing operational or clinical-facing team, fostering a culture of excellence, safety, and accountability that ensures patients receive high-quality, compliant care. The role balances day-to-day delivery with longer-term improvement, using data, technology, and best practice to improve patient outcomes, operational efficiency, and service quality across the function.
Key Responsibilities
- Lead, coach, and develop a high-performing, engaged team
- Create a positive, inclusive culture with clear performance and quality expectations
- Ensure delivery of timely, accurate, and patient-centred support
- Manage escalations and support effective service recovery
- Oversee day-to-day operations, workflows, and resource planning
- Maintain compliance with clinical, regulatory, and service standards
- Use technology, data, and insights to drive efficiency and performance
What we are looking for:
- Proven experience leading and developing teams in a fast-paced operational, clinical, or service environment.
- A confident people leader who balances performance management with coaching, engagement, and wellbeing.
- Strong understanding of quality, safety, and compliance within regulated environments.
- Data-driven and organised, able to use performance insight to prioritise work and drive improvement.
- Comfortable using systems and technology (e.g. CRM, case management, analytics tools) to improve efficiency and service quality.
Basics you can expect:
️_ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days_
_ Extra day off for your birthday_
Company share scheme
_ Bupa Private Healthcare_
_ Income Protection_
_ Cycle to Work Scheme_
_ My Gym Discounts_
_ Enhanced Company pension scheme_
Quarterly Team Training and Social Budget
_ Enhanced Maternity and Paternity Leave_
_ Rewarding bonus incentive scheme_
️24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.**
️_ Love2Shop Discount_**
_ Hybrid working_
Office extras:
Fresh fruit
_ A free coffee machine_
The Simple Online Healthcare Promise:
Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.
**Simple Online Healthcare is proud to be an Equal Opportunity Employer.