Descrição
Guest Experience Maker (Russian Speaking) (Butler) | Nhân viên Chăm sóc Khách hàng (Tiếng Nga)
Hạn nộp: 30/01/2026 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Côn Đảo - Bà Rịa - Vũng Tàu
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
17/01/2026 15:52
MÔ TẢ CÔNG VIỆC
Carrying out villa inspection and set up the amenity for arrivals. Always respect the amenities policy and honor the guest’s benefits.
Perform check-in with full or brief orientation of the Resort and the villa depending on guest’s need. Perform check-out when the receptionist is busy.
Learn about the guest’s preferences, habits, hobbies through day to day interaction in order to delivery a tailor made service for the guests.
Providing a personalized service for the guest and monitor their satisfaction as a main key contact during their stay.
Stay up to date of guest’s daily activities to assist them and facilitate where needed.
Handling all guests’ requests are quickly and efficiently. Liaise with other departments to make sure all requirements of the guests are met.
Handling guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Ensuring extra attention on sunshine guests
Be knowledgeable about the Resort and the island in order to carry informative interaction with the guests and make recommendation when necessary.
Ensure all reports are accurate and distributed in a timely manner. Guest updates are detailed and fully transferred to Opera system.
Stay up-to-date with current information and data of the Resort products and services including villa types, rates, features and facilities, F&B outlets and promotions, spa and wellness activities and all other services
Suggesting creative ideas and initiatives to enhance guests’ experience.
Ensuring that all accounting and legal procedures are carried out in accordance with the resort policy.
Cross check with Gem Supervisor the villa allocation to ensure the villa is assigned in a most suitable for the guest base on their preferences and special requests.
Maximize room occupancy and use up-selling techniques to promote Resort services and facilities.
Always keep the hygiene and cleanliness of work area, equipment and material.
Develop a close and harmonious working relationship within the department as well as the Resort.
QUYỀN LỢI ĐƯỢC HƯỞNG
100% salary in 2-month probation
Social Insurance on 100% salary
Annual Home leave ticket support
Accommodation provided
Uniforms and Laundry Service provided
Relocation allowance to all positions provided
24/7 personal accident enrolled from starting date
Duty Meals and Transportation provided
2,400,000 VND monthly allowance
Worldwide learning & Career Development with Six Senses & IHG
YÊU CẦU CÔNG VIỆC
Completed High School education is required.
Hospitality degree from a recognized hospitality school preferred.
Ability to communicate effectively in Russian is required.
One year of experience in a similar role in a high end resort.
Advanced Opera PMS system and POS.
Knowledge of Front Office Department procedures.
Good command over written and spoken English.
Willingness to learn new skills and work hard.
Ability to work under pressure.
Dealing with high end guests.
Flexible working hours with extra hours requires.
YÊU CẦU HỒ SƠ
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Cách ứng tuyển:
Nộp hồ sơ qua website: hoteljob.vn
Liên hệ qua số điện thoại: 0914 399 381 / 0914 399 384
Lưu ý: Chỉ những ứng viên phù hợp mới được liên hệ phỏng vấn.