Descrição
Tele Sales (Telesales) HVAC Job Description (JD) outlines the role of a representative responsible for selling heating, ventilation, and air conditioning systems and services primarily over the phone. Job SummaryThe HVAC Telesales Representative is responsible for driving sales and generating revenue through effective communication with potential and existing clients over the phone. The primary goal is to promote HVAC products/services, qualify leads, and schedule appointments for the field sales team or close sales directly. Key Responsibilities
- Lead Generation & Prospecting: Conduct outbound cold calls to potential customers and follow up on inquiries to identify new business opportunities.
- Product Promotion & Consultation: Explain the benefits of company services (e.g., AC ducting, AHUs, industrial coolers, installations) and provide consultative solutions tailored to customer needs.
- Sales Process Management: Qualify prospects, estimate project costs, prepare proposals, negotiate terms, and close sales deals or schedule appointments for the field team.
- Customer Relationship Management: Build and maintain strong relationships with customers to ensure satisfaction and foster loyalty and repeat business.
- Documentation & Reporting: Accurately maintain customer records, conversation details, and sales progress in a CRM system or tracking sheet.
- Target Achievement: Meet and exceed daily/monthly/annual sales targets and metrics consistently.
Required Skills & Qualifications
- Experience: Previous experience (1-3 years preferred) in telemarketing, inside sales, lead generation, or a similar sales-driven role, preferably within the HVAC industry or home services sector.
- Communication: Excellent verbal communication skills in English and potentially regional languages (e.g., Hindi, Telugu, Kannada, Marathi depending on location), with strong persuasive abilities.
- Technical Knowledge: Foundational understanding of HVAC systems and products to effectively address customer inquiries and objections.
- Sales Proficiency: Strong skills in prospecting, negotiation, and closing sales, with a results-driven approach.
- Problem-Solving: Ability to understand customer needs and recommend suitable solutions.
- Organizational Skills: Attention to detail for maintaining accurate records and managing follow-ups efficiently
Job Types: Full-time, Permanent, Freelance
Pay: ₹15,000.00 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person