Descrição
JOB DESCRIPTION: CUSTOMER SERVICE EXECUTIVE (FEMALE)
Employer: A Beauty & Personal Care Brand
Department: Customer Success & Operations
Location: Manak Vihar Extension, New Delhi, Delhi, 110018 (Nearby Metro - Subhash Nagar)
Working Days & Timings: Monday - Saturday | 9:30 AM - 6:30 PM (1 paid leave per month)
Job Overview
The Customer Service Executive will act as the primary point of contact for client communication, ensuring timely responses, issue resolution, and a high standard of customer satisfaction across all interaction channels.
Key Responsibilities
- Maintain a professional and prompt communication tone at all times
- Respond to all client messages within 2 hours during working hours
- Track client issues including out-of-stock items, damaged products, or incorrect deliveries
- Coordinate with relevant internal teams for issue resolution
- Provide timely updates to clients and ensure closure of queries
- Maintain records of client interactions and feedback for internal reference
- Follow up with clients for pending responses and order-related actions
- Request and collect client reviews post-purchase
- Update trackers related to queries, refunds, returns, and feedback
- Ensure smooth communication between clients and internal departments such as logistics and supply chain
Eligibility Criteria
- Minimum 1 year in customer service role
- Graduated in any stream
- Should have good verbal and written communication in English
- Working knowledge of MS office
Application Process:
Call us on +91-9667517818 for any queries.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person