Descrição
Handle and resolve customer complaints, concerns, and issues effectively and efficiently.
- Provide accurate information regarding products, services, policies, and procedures.
- Maintain and update customer records and interactions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Strive to achieve customer satisfaction and retention targets.
- Follow up with customers to ensure resolutions meet expectations.
- Identify opportunities for process improvements and provide feedback to management.
Job Types: Permanent, Fresh graduate
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Application Question(s):
- Able to Speak, Read, Write in Traditional Mandarin
Experience:
- Customer Service: 1 year (preferred)
Language:
- Cantonese (preferred)
Work Location: In person