Regional Transformation Performance Manager

Why join us?

Group Chief Operating Office (GCOO) is a critical capability for the Group comprising Business COO, Operations, Procurement and Real Estate, Business Risk & Resilience including (Business Continuity, Protective Security, Non-Financial Risk, and ServCo) and Change Execution. GCOO is the execution engine of the Group. As well as managing & controlling the business, the GCOO organisation enables business strategy through transformation and optimises operational efficiency.

GCOO Change Execution is critical in leading the implementation of GCOO’s most significant, large scale, complex strategic programmes and ensuring successful delivery of cross-business change initiatives. These are typically cross value stream enablers or global, common solutions required across businesses.

The Opportunity:

• The Regional Transformation Performance Manager will play a pivotal role in shaping and executing the MENAT transformation agenda. This role provides strategic, operational, and governance support to senior leadership, ensuring that transformation initiatives are delivered effectively, aligned with HSBC’s global strategy, and embedded sustainably across markets.
• As a trusted advisor and change leader, the role will combine governance discipline, financial and risk oversight, and people engagement to drive successful outcomes across the region.

What you’ll do:
Governance & Strategy

• Ensure robust governance frameworks, documentation, and management controls are in place.
• Lead the coordination of governance forums, drafting high-quality executive and board-level materials.
• Translate strategic goals into actionable plans and track execution, ensuring adjustments are made where necessary.
• Support project and strategy execution by developing approaches that deliver strong stakeholder engagement and alignment with HSBC’s purpose and strategy.

Financial & Risk Management

• Oversee financial planning, budgeting, and monitoring for transformation programs.
• Track variances, analyze performance, and implement corrective actions to ensure projects remain within budget and deliver expected returns.

Change & Organizational Design

• Deliver effective change execution for business and team-level initiatives, with clear stakeholder communication.
• Partner with HR to ensure organizational design is efficient, simple, and aligned to transformation goals.
• Drive operational resilience, cost optimization, and digital enablement initiatives across MENAT.

People & Performance

• Support the People Strategy through initiatives that enhance engagement, capability, and workforce efficiency.
• Manage transformation team HR tasks, including hiring, training, and workforce development.
• Oversee performance management, providing feedback and support to enhance productivity and adaptability.

Communications & Stakeholder Management

• Develop and implement communication strategies to ensure clear, consistent messaging across internal and external stakeholders.
• Act as a trusted partner to senior stakeholders, fostering collaboration and alignment across a complex matrix organization.
• Influence, persuade, and build consensus to enable effective delivery of transformation initiatives.

What you will need to succeed in the role:

• Strong experience in leading governance, coordinating executive forums, and preparing high-quality board-level documentation.
• Proven verbal and written communication skills in English; able to communicate confidently across all levels.
• Comfortable with ambiguity, able to bring clarity, and deliver results with mínimal direction.
• Excellent relationship management, influencing, and collaboration skills.
• Strong background in financial planning, budgeting, and strategic execution.
• In-depth understanding of the broader external environment (regulatory, political, competitive).
• Demonstrated project management expertise with ability to manage multiple priorities and influence senior stakeholders.
• Previous experience in a matrix organization structure; adept at navigating and persuading across diverse levels and functions.
• Practical experience of major business transformation programs preferred (not essential).
• Ability to work effectively across diverse geographies and cultures.
• Demonstrated ability to drive change and foster an adaptable, high-performance work environment.

**You’ll achieve more at HSBC