Descrição
Responsibilities:
- Perform daily quality control (QC) sampling of approximately 150 chat entries.
- Report QC results weekly, highlighting trends, errors, and areas for improvement.
- Analyze issues identified from QC findings and propose solutions.
- Support process improvements based on QC insights.
Requirements:
- Minimum 1 year of experience as a QC staff or in a related quality control role.
- Advanced Microsoft Excel skills (data analysis, formulas, and reporting).
- Strong communication skills for reporting findings and coordinating with team members.
- Detail-oriented, with excellent accuracy in data handling and reporting.
- Ability to build structured reports for management review.
- Willingness to work in shifts, including evenings or weekends if required.