Person Centred Care Officer (Scheduling Coordinator)

Key Responsibilities:

• Handle incoming calls, posts, queries, complaints, and communications effectively, escalating where necessary.
• Maintain a professional front-of-house area, including receptions, meetings and training rooms.
• Managing reception duties, and supporting care coordination by liaising with the Person-Centred Care Team to ensure schedules run smoothly
• Implement and support person-centred care plans to enhance each service user’s quality of life, independence, and involvement in decision-making.
• Maintain regular communication with service users, families, and home support workers, gathering feedback and promptly addressing any concerns.
• As part of your planning procedures, you should also ensure that the appropriate stock is available for all departments within the business e.g. PPE - community staff, stationery - office staff.
• Ensure ongoing compliance with regulatory standards, including active participation in audits and inspections.
• Carry out any other duties or tasks as reasonably assigned by the Line Manager to support the effective operation of the service.

Qualifications & Experience:

• A relevant qualification in administration, management, or health and social care (e.g., QQI Level 5 or an equivalent recognised certification).
• Experience in supporting in a customer service & service demands capacity.
• Experience in person-centred care & scheduling coordination is highly desirable.
• Excellent communication and organisational skills.
• Proficiency in care management software and electronic records.
• Desirable: Knowledge of the Dawn Brooker VIPS Framework and regulatory standards (e.g., HIQA, HSE).

Job Types: Part-time, Fixed term
Contract length: 3 months

Pay: €32,000.00-€37,000.00 per year

Benefits:

• Flexitime
• On-site parking
• Work from home

Work Location: In person