Descrição
We are are looking for an experienced medical secretary / receptionist to join our team on a long-term basis in a busy GP practice in Dublin 7. This role requires an efficient, friendly and capable person, with excellent telephone skills and the ability to work as part of a team in a busy environment.
The role is 4 days / 32 hours per week (days required are Monday, Tuesday, Thursday and Friday each week (Wednesday off)).
Please ensure you are available to work these hours and at this location before you apply. You must have previous telephone / reception / administration experience to be considered for this role.
Duties of the role include (full job description available by request):
- Scheduling and managing patient appointments in a friendly and efficient manner, on the telephone and in person.
- Taking and processing payments.
- Managing patient queries in person and on the phone.
- Issuing correspondence and documentation in an accurate and timely fashion as necessary.
- Updating and maintaining patient records, including computerised and paper-based as appropriate.
- Follow practice procedures and policies and participate in quality improvement to increase efficiency and effectiveness
- Process, manage and follow up third party requests (such as hospitals, pharmacies, third party clinics etc.) in accordance with practice procedures.
- Process claims and returns.
- Work together with clinical and other admin colleagues, with a strong focus on high standards of care and service.
Skills and experience required:
- Previous experience (minimum 3 years) in a busy medical practice or varied, customer-facing administrative role.
- Professional, friendly and confident telephone manner with the ability to manage a busy switch with efficiency and sensitivity.
- Excellent organisational skills, accuracy and attention to detail.
- Excellent communication and presentation skills and be a positive team-player.
- Proactive approach to problem-solving and the ability to multi-task within a busy environment.
- Able to work on your own initiative and to prioritise workload; flexibility to cross-cover holiday periods and additional hours will be an advantage
- Clear understanding and strong ethos of confidentiality.
- Professional attitude and high standard of personal presentation at all times; Punctual, reliable and self-motivated.
- Ability to develop and maintain professional relationships with patients, colleagues, clients etc.
- Ability to manage patient expectations and deal with conflict and challenging behaviour in a calm, professional, appropriate manner.
- Excellent IT Skills including patient management systems (for example Socrates) and Microsoft Office packages. Previous experience of Socrates or other GP software will be an advantage.
Job Types: Part-time, Permanent
Pay: €15.00-€17.00 per hour
Benefits:
- Bike to work scheme
Application question(s):
- Have you checked the eircode for the practice and ensured you can commute reliably to this location for an 8.30am start time?
- Are you available to work Monday, Tuesday, Thursday and Friday (32 hours per week), starting at 8.30am?
Experience:
- telephone switch: 2 years (preferred)
- administration / medical reception: 3 years (required)
Language:
- English fluently and have excellent written English? (required)
Work Location: In person