Descrição
Job Scope:
2. Assist customers with booking, tracking, and managing their freight shipments.
Coordinate with various departments, including operations, sales, and finance, to ensure smooth execution of customer requests.
Resolve customer complaints and issues effectively and in a timely manner.
Maintain customer databases and update shipment information as required.
Provide pricing and quotation information to customers based on company rates and policies.
Communicate with overseas agents, airlines, shipping lines, and other service providers to arrange and monitor freight shipments.
Stay updated with industry trends, regulations, and company policies to provide accurate information and support to customers.
Generate regular reports on customer inquiries, feedback, and service performance.
Provide sales support to sales and operations department.
Qualifications:
1. Minimum of three years of experience in a customer service role within the freight forwarding industry.
Excellent communication skills in English, both verbal and written. Proficiency in other languages, such as Mandarin or Bahasa Malaysia, would be an advantage.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Knowledge of freight forwarding processes, including import/export documentation, customs regulations, and incoterms.
Familiarity with shipping and logistics terminology, such as FCL, LCL, air freight, and land transportation.
Ability to work under pressure and handle multiple tasks simultaneously while maintaining attention to detail.
Problem-solving skills to address customer issues and provide appropriate solutions.
Proactive attitude and willingness to go the extra mile to meet customer expectations.
Strong organizational and time management skills to prioritize tasks effectively.
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM3,800.00 per month
Benefits:
- Health insurance
- Maternity leave
Experience:
- Freight Forwader: 3 years (preferred)
Work Location: Remote