EMPREGO

Administrative Clerk

Celebrating Life Community Health Center-Mission Viejo, Estados Unidos

The Administrative Clerk provides general administrative and operational support to the Medical Case Management team. This role assists with billing-related tasks, care coordination support, and patient communication, helping improve workflow efficiency and ensure timely follow-up activities.

Essential Duties and Responsibilities

  • Assist with Quest Diagnostics billing reconciliation, including reviewing reports, identifying discrepancies, and supporting resolution efforts
  • Support prior authorization processes, including tracking requests and following up as needed
  • Assist with outbound hospital discharge follow-up calls, including outreach based on established call lists
  • Complete outbound call list activities as assigned
  • Respond to inbound calls when time allows, directing inquiries appropriately
  • Maintain accurate documentation in the electronic health record (EHR) and other tracking systems
  • Communicate with internal teams (clinical, case management, billing) to support coordination of services
  • Provide general administrative support to the Medical Case Management team as needed
  • Maintain confidentiality and comply with HIPAA, organizational policies, and procedures
  • Other duties as assigned

Qualifications:
Required:

  • High school diploma or equivalent
  • Administrative or clerical experience, preferably in a healthcare or customer service setting
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks and prioritize workload
  • Basic computer proficiency and ability to learn electronic systems

Preferred:

  • Experience in a healthcare, community health, or clinical environment
  • Familiarity with billing processes, insurance, or prior authorizations
  • Experience with EHR systems

Skills and Competencies

  • Clear and professional communication skills
  • Comfortable conducting phone-based outreach and support
  • Ability to work independently and collaboratively
  • Problem-solving and follow-up skills

Working Conditions

  • Clinic or office-based environment
  • Frequent computer and phone use

Classification:Non-exempt; $22-$23 per hour.
Schedule:Full-time, Monday-Friday, 8:00 AM-5:00 PM

Pay: $22.00 - $23.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person