Descrição
Position Summary
Key Responsibilities
- Serve as the main customer contact for assigned accounts
- Coordinate inbound receipts, outbound orders, transfers, and returns
- Create, review, and release work orders in the WMS
- Monitor order status and proactively communicate delays or issues
- Validate paperwork including BOLs, ASN details, labels, and routing instructions
- Track shortages, overages, damages, and discrepancies and escalate as needed
- Request and maintain PODs from carriers
- Work closely with warehouse supervisors to ensure operational execution
- Support inventory inquiries, cycle counts, and physical inventory activities
- Assist with billing validation by confirming completed work and services
- Maintain accurate records and documentation for customer accounts
- Respond to customer inquiries in a professional and timely manner
Required Qualifications
- 1-3 years of experience in customer service, logistics, or warehouse operations
- Experience working in a 3PL or distribution environment preferred
- Strong written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to manage multiple accounts and priorities simultaneously
- Comfortable working with warehouse management systems (WMS)
- Proficient in Microsoft Excel and Outlook
- Ability to work cross-functionally with operations, accounting, and management
Preferred Skills
- Experience with EDI (940, 943, 944, 945, etc.)
- Understanding of retail compliance (routing guides, labeling, appointments)
- Experience handling high-volume retail or wholesale accounts
- Problem-solving mindset with the ability to work under pressure
Pay: From $19.00 per hour
Work Location: In person