Descrição
Main purpose of the role:
Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times.
- Minimum 1 years€,, experience in a customer service facing role
- Excellent communication skills
- The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
- The ability to organise work, delegate responsibilities and support team members in the store
Main duties:
- Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
- Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
- Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented
- Set the standard for other employees in relation to rotation, merchandising and facing off
- Assist in the induction, training and development of employees
- Deal with all customer queries efficiently, professionally and consistent with store policy
- Engage with new initiatives and embrace new ways of working