Descrição
Customer Service Agents - UAE Telecom Account (Insourced)
- NAOS CX is hiring for multiple Lines of Business (LOBs) to support a UAE-based telecom company (insourced staff) across inbound voice and non-voice campaigns._
- Company_ : NAOS CX
- Client_ : UAE-based Telecom Company (Insourced)
- Supported Country_ : United Arab Emirates
- Job Location_ : Degla Square, Maadi - Cairo
- Work Type_ : On-site
- Shifts_ : Rotational (morning / night / overnight)
- Shift Duration_ : 8 working hours + 1-hour break
- Days Off_ : 2 days weekly (80% consecutive)
- Open Lines of Business (LOBs)_
- 1) LOB 101 - B1+ English Inbound Voice_
Profile
- English Level: B1+
- Channel: Inbound Voice Calls
- Gender: Males only
- Education: Bachelor’s degree or equivalent
- Experience: Fresh graduates are welcome
Compensation (Net)
- Fixed Salary: EGP 11,313
- KPI / Variable: EGP 2,187
- Total Net Salary: EGP 13,500
Training
- Training Salary (Net): EGP 11,313
- Duration: 2 months - Fully paid monthly (regardless of certification results
- 2) LOB SMB - B2 English Voice Support (Small & Medium Business)_
Profile
- English Level: B2
- Channel: Inbound Voice (SMB clients)
- Gender: Males only
- Education: Bachelor’s degree or equivalent
- Experience: Fresh graduates are welcome
Skills:
- Strong English communication
- Confidence handling business customers
Compensation (Net)
- Fixed Salary: EGP 13,254
- KPI / Variable: EGP 2,633
- Complexity Allowance: EGP 3,113
- Total Net Salary: EGP 19,000
++ Sales commission up to 700 AED (Dirhams) monthly
Training
- Training Salary (Net): EGP 16,358
- Duration: 2 months - Fully paid monthly (regardless of certification results
- LOB - Non-Voice (Chat Support)
Profile
- English Level: B2
- Channel: Chat / Non-Voice
- Gender: Males only
- Education: Bachelor’s degree or equivalent
Compensation (Net)
- Fixed Salary: EGP 13,254
- KPI / Variable: EGP 2,633
- Total Net Salary: EGP 15,887
Training
- Training Salary (Net): EGP 13,254
- Duration: 2 months - Fully paid monthly (regardless of certification results
Assessments Required
- Typing Test:
English: 35 WPM - 85%+ accuracy
Arabic: 30 WPM - 85%+ accuracy
General Benefits
- Social & Medical Insurance from day one
- Employment Type: Insourced staff
- Stable account with a UAE telecom operator
Pay: E£16,000.00 - E£22,000.00 per month