Descrição
Discover a career with purpose at MBIE
Discover a career with purpose at MBIE
- Do you have the ability to lead, mentor and grow a successful team?
- Do you want to be an influential part of our fantastic Service Centre team?
- Permanent position | Auckland CBD location
- Salary: $85,537 - $101,911 + Kiwisaver + Wellness benefits
Tenei turanga - About the Role:
The MBIE Customer Service Centre (MCSC) provides customer services to multiple business units within MBIE as well as some external Government Agencies. The role of the Team Leader is to motivate, inspire and develop a high performing team within the Service Centre. The Team Leader supports their team as they assist clients to meet their statutory obligations and make use of the services of MBIE and the wider Government.
To support our Client Services Advisor's (CSA) and Senior CSA's to deliver quality outcomes to our customers, this permanent Team Leader position in the MCSC North (Auckland CBD) requires flexibility to work between the hours of 6:00 am and 10:00 pm.
Nga pukenga me nga wheako e hiahiatia ana -
Skills and Experience Required
To be successful, you will:
- Have proven experience in successfully leading teams.
- Have a strong understanding of Contact Centre operations, in aan omnichannel environment.
- Have strong people leadership skills with experience in leading, coaching, and mentoring people to achieve successful results.
- Have an empowering and inclusive approach to leadership.
- Be a great team player, who takes on board the advice of those around them and supports and coaches' others to do the same.
- Be proactive and can deliver under pressure.
- Have a growth mindset - developing yourself, as well as your team.
- Have relationship and communication skills to build trust and rapport with your team, peers, customers, and stakeholders.
- Experience leading people in a changing and complex environment.
Etahi korero mo MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Maia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means 'lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.
Me pehea te tono - How to Apply:
Click here to view a position description.
**Applications close on Thursday 5 February 2026.