Descrição
Overview:
Position Overview:
Responsibilities:
Essential Duties and Responsibilities:
- Assist with running the store on a daily basis, in support of the Store Manager, to ensure all staff are performing to the expected standard.
- Managing performance and dealing with staff issues.
- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
- Delegating tasks to the sales team.
- Experience in planning/executing stock counts.
- Understanding of visual merchandising.
- Supervising employees and providing additional training and coaching when needed.
- Handling the resolving of issues and escalated customer complaints.
- Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
- Understand customer care and selling skills and be able to generate enthusiasm within the team.
- Motivating employees to perform well.
- Maintaining strong communication throughout the store.
Qualifications:
Skills and Experience:
- Experience in a similar retail supervisory role.
- Strong minded with an authoritative nature.
- Excellent people management skills.
- Commercial awareness.
- Ability to deal with customer disputes, as well as complaints, not afraid of confrontation.
- Capable of working under pressure.
- Ability foster teamwork and keep morale high.
- Attention to small details.
- Ability to help educate and assist with the growth of others.
- Flexibility on working hours is **essential