EMPREGO

Grade Iv Clerical Out of Hours Permanent

Beaumont Hospital-Dublin, Irlanda

Overview:
Post Title:
Grade IV Out of Hours Officer

Post Status:
Permanent Part-Time

Department:
Emergency Department

Location:
Beaumont Hospital & Affiliated Sites

Reports to:
Out of Hours Manager

Salary:
Appointment will be made on the Grade IV Scale (€35,609 - €51,718, LSI1 €53,296, LSI2 €54,914) at a point in line with Government pay policy

Hours of work:
20 hours per week. Can potentially work up to 35 hours per week.

Closing Date:
12.00 Noon on 05/02/2026



  • _
    Please note this post is fully onsite due to the nature of the work._
  • _
    A panel will be formed as a result of this campaign for Grade IV Out of Hours officers from which current and future, permanent and specified purpose vacancies, full-time or part-time may be filled._

Position Summary:
The Emergency Department provides consultant lead acute emergency care to adult patients with presentations number in excess of 60,000 patients per year. The out of hours administrative staffing provide a dedicated service to the Emergency Department and Hospital admissions and patient desks. As part of the role the post holder will be required to follow defined processes and procedures in order to accurately record patient activity on the hospital information systems engage with multiple stakeholders to ensure the efficient operation of the department’s activities.

The Out of Hours service operates overnight from 17:00hrs to 8:00hrs, Monday-Friday. 24 hours Saturday, Sunday and all Public Holidays throughout the year. Night working is an integral part of this role.

In order to meet the service needs of the hospital the post holder may be required from time to time to work at different locations to the normal place of work i.e. within the service. The post holder will also be expected to provide cover for colleagues during times of absences.

Purpose of the Post:
To provide administrative support and customer service, to a high standard within the out of hours service.

Responsibilities:
Key Duties & Responsibilities:
The position of Grade IV encompasses administrative responsibilities, which include the following:
Administration

  • Ensure the efficient and accurate registration of patients
  • Manage all internal and external telephone enquires professionally
  • Interview/financial assessment of patients awaiting admission
  • Chart retrieval and management when requested
  • Undertake mandatory training and maintain it consistently
  • Ensure that objectives are met and service levels maintained
  • Support the stocking, preparation and issuing of hospital documentation (correspondence, reports, etc.) to the highest standard to ensure quality and accuracy
  • Ensure that archives and records are accurate and readily available
  • Maintain confidentiality of documentation, records, etc.
  • Maximise the use of technology in ensuring work is completed to a high standard
  • Ensure line management is kept informed of issues
  • Handle general clerical duties such as filing, photocopying

Customer Service

  • Promote and maintain a customer focused environment and notify Line Manager of any deficiencies
  • Ensure that service users are treated with dignity and respect
  • Act on feedback from service users / customers and report same to Line Manager
  • Provide exceptional customer service to internal and external stakeholders

Human Resources

  • Ensure active contribution to ensure even distribution of workload amongst the team, considering absence due to annual leave etc.
  • Co-operate and work in harmony with other teams and disciplines

Service Delivery

  • Actively participate and support change and improvement initiatives within the service; implement agreed changes to the administration of the service
  • Encourage and support co-workers
  • Flexibility in order to ensure shift cover for planned or unplanned absences in the service
  • Standards, Policies, Procedures and Legislation
  • Maintain own knowledge of employer policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met
  • Maintain own knowledge of relevant regulations and legislation e.g. FOI Acts, GDPR
  • Ensure consistent adherence to procedures within area of responsibility
  • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

Qualifications:
_ Selection Criteria: _

Mandatory:

  • Professional Qualifications, Experience, etc

(a) Eligible applicants will be those who on the closing date for the competition:
(i)Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004

Or

Or

(iii)Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction

Or

(iv)H