Fraud Consultant - Ecommerce

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role This is a customer-facing technical role that supports Account Managers in delivering PayPal’s Risk and Fraud Mitigation Solutions. The role exists to help merchants identify fraud risks and implement strategies that protect revenue and reduce exposure. Meet our team The Risk as a Service team supports all merchant-facing risk engagements across PayPal. We partner closely with Account Managers to present fraud solutions, demonstrate ROI, and design tailored fraud strategies. The team also enables and trains merchants to ensure successful adoption. Your way to impact You will help maximize PayPal and merchant revenue by reducing fraud and increasing transaction approval rates. This role delivers measurable value through stronger protection and optimized payment performance. Impact is measured by reduced chargebacks and improved overall approval rates.

Job Description:
Essential Responsibilities:

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Explain complex technical concepts to C-level executives and non-technical audiences, ensuring they understand PayPal's technology and value proposition.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

AdditionalResponsibilitiesAndPreferredQualifications:
Your day-to-day:
In your day-to-day role, you will.

• Engaging with Account managers in Pre-Sales discussions with merchants
• Product-related presentations and demonstrations
• Preparing merchant for the enablement of the fraud solution
• Working with Data Science Team to determine the best fraud strategy
• Enabling the product and training the merchant in its use
• Providing guidance to Product Team for new features based on customer input, and implementation/support
• Maintain records in SalesForce of all activities related to engagement with merchants
• Prepare training materials and engage with merchants to deliver them
• Set up new merchants on the fraud mitigation solution
• Interact with the sales teams to provide support and answer questions related to products, fraud mitigation and best practices.
• Provide support to Sales teams during merchant-facing calls

What do you need to bring:

• Solid